Who We Are

celentariq operates as a registered training provider specializing in financial negotiation skills education. Our business is located at 350 Queen St, Melbourne VIC 3000, Australia. We're bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which govern how Australian organizations handle personal information.

When we refer to "personal information" in this document, we mean information that can identify you as an individual. This includes obvious things like your name and contact details, but also extends to less obvious data that could potentially identify you when combined with other information.

Information We Collect

The type of information we gather depends on how you interact with us. We collect different data points at different stages of your relationship with celentariq.

Information You Provide Directly

When you sign up for our programs or contact us for information, you'll typically share:

• Your full name and preferred contact methods (email, phone number)
• Postal address for sending program materials or certificates
• Professional background and current role to help us tailor content
• Educational history relevant to program placement
• Payment information processed through secure third-party systems
• Any specific learning needs or accessibility requirements

Information We Collect Automatically

Our website and learning platforms gather certain technical information to function properly and improve your experience. This happens in the background as you browse or use our services:

• Device information including browser type, operating system, and screen resolution
• IP address and general geographic location (city or region level)
• Pages visited, time spent on each page, and navigation patterns
• Referral source that brought you to our website
• Learning platform interactions such as course progress and assessment completion

Information From Third Parties

Sometimes we receive information about you from external sources. For instance, if your employer arranges training for you, they might provide us with basic contact and employment details. We also use analytics providers who help us understand website traffic patterns, though this data is typically aggregated and doesn't identify individuals.

How We Use Your Information

We're pretty straightforward about why we need your data. Everything we collect serves a specific purpose related to delivering quality education or maintaining our business operations.

Sharing and Disclosure

We don't sell or rent your personal information. That's not our business model, and frankly, it never will be. However, we do share data in specific circumstances where it's necessary for service delivery or required by law.

Service Providers

Running an education business requires working with various specialized providers. These partners process data on our behalf under strict contractual obligations:

• Learning management system providers who host our course content
• Payment processors who handle financial transactions securely
• Email service providers who help us communicate with students
• Cloud storage providers where we keep program materials and records
• Analytics services that help us understand how people use our website

All these providers are carefully selected and bound by confidentiality agreements. They're only allowed to use your information for the specific purposes we've authorized.

Legal Requirements

Sometimes we're legally obligated to share information. This might happen if we receive a valid court order, need to comply with regulatory reporting requirements, or have to respond to lawful requests from government authorities. We'll only disclose what's legally required and will notify you when possible unless prohibited by law.

Business Transfers

If celentariq were ever acquired by another organization or merged with another business, your information would likely transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data would be handled.

Your Rights and Choices

Australian privacy law gives you significant control over your personal information. These aren't just theoretical rights – we've set up practical processes to help you exercise them.

To exercise any of these rights, contact our privacy team using the details at the end of this document. We'll need to verify your identity before processing most requests, but we'll make the process as simple as possible.

Data Security

Protecting your information isn't something we take lightly. We've implemented multiple layers of security controls to prevent unauthorized access, disclosure, or loss.

Our technical safeguards include encrypted data transmission using industry-standard TLS protocols, secure data storage with access controls, regular security audits and vulnerability assessments, and firewall protection on our network infrastructure. We also maintain strict access policies internally – staff can only access personal information when they genuinely need it for their work, and all access is logged and monitored.

Despite our best efforts, no system is completely immune to security incidents. If we ever experience a data breach that poses a serious risk to your privacy, we'll notify you and the relevant authorities as required by law. We also maintain incident response procedures to minimize impact and prevent future occurrences.

Data Retention

We don't keep your information forever. How long we retain data depends on what type it is and why we collected it.

For active students, we maintain complete records throughout your enrollment and for seven years afterward. This extended period is partly required by educational regulations and partly practical – you might need transcripts or certificate verification years after completing a program.

Financial records are kept for seven years to comply with taxation laws. Marketing data for people who haven't enrolled is retained for two years, after which it's automatically purged from our systems. Website analytics and technical logs are typically held for 12 months before being deleted or aggregated into anonymous statistics.

When we no longer need information, we don't just delete files casually. We use secure deletion methods to ensure data can't be recovered, and we maintain audit logs of major deletion events for accountability purposes.

International Data Transfers

While celentariq operates in Australia, some of our service providers have infrastructure located overseas. This means your personal information might occasionally be transferred to or stored in other countries.

Most of our key providers operate from jurisdictions with strong privacy protections comparable to Australia's, such as the United States (under appropriate safeguards) and the European Union. When we transfer data internationally, we ensure one of the following protections is in place: the recipient country has privacy laws substantially similar to Australia's APPs, we've established contractual privacy protections with the recipient, or the transfer falls under a specific exception permitted by the Privacy Act.

You can contact us for specific information about where your data is stored and what safeguards apply to particular transfers.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help our website function properly and provide insights into how people use our services.

Essential cookies are necessary for basic site functionality – things like remembering your login session or maintaining items in a shopping cart. We also use analytics cookies to understand traffic patterns and user behavior, which helps us improve the site. These collect anonymous information about page visits, time on site, and navigation paths.

You can control cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this might affect how our website works for you. Our site will still function if you disable non-essential cookies, but you might lose some convenience features.

Children's Privacy

Our programs are designed for adults in professional settings. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Parents or guardians who believe we may have information about their child should contact us immediately using the details below.

Changes to This Policy

Privacy practices and legal requirements evolve, so we might need to update this policy occasionally. When we make changes, we'll post the revised version on our website with a new "Last Updated" date at the top of this document.

For significant changes that materially affect how we handle your information, we'll provide more prominent notice – typically through an email to enrolled students or a banner on our website. We'd encourage you to review this policy periodically to stay informed about how we're protecting your data.